OUR POLICIES:
GIFT CARDS
All gift card and certificate sales are final and non-refundable. Gift cards cannot be used to purchase another gift certificate or card. Gift card or certificate must be presented at the time of redemption. Venus spa is not responsible for lost or stolen gift cards or certificates. Gift cards and certificates cannot be redeemed for cash. Venus spa gift cards and certificates do not ever expire. However, because we frequently update the services and packages offered, after one year, gift certificates are redeemable only for the dollar value originally purchased.
For example, if you buy a massage gift certificate on sale for $79 you have a year to use it for that massage. After a year, you can still use it for its value of $79, but may no longer be able to get that massage for the same price!
Gift cards are transferable
Refund Policy
Unopened Products, in original packaging, may be returned for credit or exchanged within 30 days. We cannot accept returns on opened skincare or cosmetic products.
* Receipt required
* Original purchase value will be applied to client account or Gift Card
* A store credit or product exchange may be given for any opened item that is returned due to an adverse reaction that a client has experienced while using that product. The client must consult with a technician within 7 days of product purchase.
SERVICES
NO refunds on pre-purchased services at any time
Appointments
Your appointment time is reserved just for you. We kindly ask that you provide 4 hours notice of any changes and/or cancellations. Failure to provide timely notice of cancellation will result in a cancellation fee of 50% . No show will result in a cancellation fee of 100%
All deposits and pre-payments are non-refundable.
Check-in Processes
Please make sure to arrive at least 15 minutes or earlier prior to your appointment to ensure full service.
We always try to make every accommodation to late arrivals. However, if we are unable to do so because of booking constraints or otherwise, your treatment time may be shortened at full-service price.
DISCLAIMER
Venus spa reserves the right to refuse service to any client for improper conduct. Inappropriate conduct or language during a service will result in immediate termination of the service. We reserve the right to define inappropriate conduct.
• Payment Types
We accept cash, debit cards, personal checks, Visa, MasterCard, and American Express—with proper identification. • Returned Checks We graciously accept checks, Visa, Master Card, American Express for payment, however, a $29 fee will be assessed for any returned checks or return payments. • Venus spa environment is one of tranquility and relaxation. Please respect all spa guests’ right to privacy and serenity. Please turn off all cellular phones and pagers while in the spa area, and please keep voices to a whisper.
• Guests under 15 have to be accompanied by a responsible adult.
Prices
Prices for services and products are subject to change on our website and menus without advance notice.
• Terms and Conditions
Venus spa reserves the right to change these terms and conditions from time to time in its sole discretion.