Shipping Policy
We aim to ensure every order arrives safely and promptly.
- Processing Time: Orders are processed within 1-2 business days (excluding weekends and holidays).
- Shipping Time: Most U.S. orders arrive within 3-7 business days.
- Shipping Cost: Calculated at checkout based on your location and order weight.
- Tracking: Once your order is shipped, a tracking number will be provided via email.
Please ensure your shipping address is correct. Venus Spa is not responsible for delays or delivery issues caused by the carrier or incorrect shipping information.
Shipping Delays:
If your package is marked “in transit” or “at a facility,” we kindly ask for your patience while the carrier completes delivery. We’re happy to assist with tracking and updates.
Refund & Return Policy
Due to the nature of skincare products, all sales are final — even if the product was not opened.
We do not accept returns or exchanges for products that are not sealed by the manufacturer, such as items from Reveskin and similar brands. This ensures product safety and integrity for all customers.
Refunds are only issued if the item is:
- Confirmed lost or damaged by the shipping provider
- Or incorrectly shipped from us
If a refund is issued and the product is later delivered, the customer is responsible for returning the item or will be recharged for the product.
Need Help?
Contact us anytime at (857) 576-0113 – we’re happy to help track your order or answer any questions.
Frequently Asked Questions (FAQ)
No. For safety and hygiene reasons, all sales are final, even if the product is unopened.
If we shipped you the wrong item, please contact us within 3 days of delivery. We'll make it right.
Please email us photos of the damaged product and packaging within 48 hours of delivery. If confirmed, we'll issue a replacement or refund.
Check with neighbors or your local post office. If you still can't locate it, contact us and we'll help open a claim with the shipping provider.
Currently, we only ship within the United States.
